EMBODY Programme Agreement

Genevieve Gray | Nervous System Regulation & RTT Practitioner. Muscles & Mind Limited (NZ)

Please read this agreement in full before completing your onboarding form. Your signed onboarding form confirms you have read, understood, and agreed to these terms.

1. Programme Overview

EMBODY is a 10‑week nervous system regulation programme delivered one‑to‑one via Zoom. It integrates nervous system education, somatic practices, and Rapid Transformational Therapy (RTT).

Programme structure

• 10 weeks

• Weekly 1‑hour sessions (Weeks 7–8 are 90 minutes)

• Personalised nervous system assessment and regulation protocol

• Evidence‑based somatic practices

• RTT preparation and RTT transformation session

• Integration and sustainability planning

• Workbook, guides, and email support for clarification questions

Programme investment

• Founding Rate: $2,800 NZD

• Standard Rate: $3,500 NZD

2. Payment Terms

You may choose one of the following:

• Pay in full (bank transfer or Stripe)

• Afterpay (6 fortnightly payments)

• Monthly plan (4 payments, includes $100 admin fee)

Payment plan expectations

• Payments must remain current

• Missed payments may pause sessions

• Late payments may incur a $25 admin fee

• If a plan breaks, the remaining balance becomes due

• If you withdraw, remaining balance becomes due unless a pro‑rata refund applies

3. Commitment & Attendance

By joining EMBODY, you agree to:

• Attend all 10 sessions

• Complete daily practice (10–15 minutes)

• Complete assessments before Week 1

• Listen to your RTT audio daily (Weeks 8–10)

• Communicate honestly if something isn’t working

• Maintain a private, safe environment for sessions

• Ensure stable internet connection

• Disclose relevant medical/mental health history

• Inform Gen if your circumstances change

Rescheduling

• 48 hours’ notice for Weeks 1–6 and 9–10

• 7 days’ notice for Weeks 7–8 (RTT sessions)

• Maximum of 2 reschedules

• No‑shows or late cancellations are forfeited

Programme continuity

• Week 7 must occur before Week 8

• Missing more than 2 sessions affects outcomes

• Breaks longer than 14 days may require restarting

4. Refund & Cancellation Policy

Before programme starts

• 5‑day cooling‑off period (full refund if Week 1 has not occurred)

• 7+ days before Week 1: full refund minus $50 admin fee

• Within 7 days of Week 1: 50% refund

• Within 24 hours of Week 1: no refund

After programme starts

• Week 1 is non‑refundable

• Weeks 1–3: pro‑rata refund minus completed sessions and 20% admin fee

• Week 4 onwards: no refunds

• Medical/compassionate exceptions considered with documentation

Refunds are processed within 14 business days.

5. Confidentiality & Privacy

Your personal and health information is stored securely and used only to deliver the programme.

Information may be shared only:

• With your written consent

• If required by law

• If there is risk of harm

• For child protection concerns

Session recording

• Sessions are not routinely recorded

• Week 8 RTT session is recorded to create your personalised audio

• You may not record sessions without written permission

Full Privacy Policy: www.genevievegray.co.nz/privacy-policy

6. RTT Informed Consent

RTT uses clinical hypnotherapy to explore subconscious patterns. You remain aware and in control throughout.

You may experience temporary emotional activation, vivid dreams, or fatigue after the session.

RTT is not suitable for individuals with:

• Psychosis or schizophrenia

• Severe dissociative identity disorder

• Active suicidal ideation or psychiatric crisis

• Recent psychiatric hospitalisation

• Epilepsy (without medical clearance)

• Alcohol or drug intoxication

By participating, you confirm you do not have these conditions and consent to the RTT session being recorded for creation of your personalised audio.

7. Scope of Practice

Gen provides:

• Nervous system education

• Somatic practices

• RTT

• Personalised regulation protocols

Gen does not provide:

• Medical treatment or diagnosis

• Physiotherapy

• Psychological therapy or counselling

• Crisis support

You remain responsible for your medical and mental health care and must contact appropriate services in an emergency.

8. Health & Safety

You agree to:

• Ensure a safe, private environment for sessions

• Stop any practice if you feel discomfort

• Not participate under the influence of alcohol or drugs

• Not practise techniques while driving

Gen is responsible for trauma‑informed delivery, pacing, and monitoring for overwhelm.

9. Intellectual Property

All EMBODY materials are the intellectual property of Genevieve Gray. You may use them for personal growth only.

You may not:

• Share, copy, or distribute materials

• Teach or coach others using EMBODY content

• Use materials for commercial purposes

10. Termination of Services

Gen may terminate services if:

• You engage in abusive or unsafe behaviour

• Payments are not maintained

• You record sessions without consent

• You breach intellectual property

• RTT is deemed unsafe for you

• The programme is not appropriate for your needs

Pro‑rata refunds apply unless termination is due to misconduct.

11. Dispute Resolution

Concerns can be raised via email. Gen will work with you to resolve issues.

Formal complaints may be made to:

• IICT (International Institute for Complementary Therapists)

• Disputes Tribunal (NZ)

12. Acknowledgment

By signing the onboarding form, you confirm that you:

• Have read and understood this Programme Agreement

• Have read the Terms & Conditions and Privacy Policy

• Understand the scope, boundaries, and refund policy

• Consent to RTT recording

• Confirm you do not have contraindicated conditions

• Agree to the payment terms

• Commit to attending sessions and completing practice

• Understand this is coaching and education, not medical or psychological treatment

Contact

Genevieve Gray Nervous System Regulation & RTT Practitioner Email: info@genevievegray.co.nz Website: genevievegray.co.nz Muscles & Mind Limited (NZ)