Terms & Conditions

Genevieve Gray — Muscles & Mind Limited

Last Updated: 7 April 2026

1. About these terms

These terms govern services provided by Genevieve Gray, RTT® Practitioner & Nervous System Educator, trading as Muscles & Mind Limited.

Services include:

  • The EMBODY Programme (10-week 1:1 programme combining RTT® and nervous system regulation)

  • Standalone RTT® sessions (single 90-minute session)

  • Free discovery calls

  • Digital resources and free guides

Contact: info@genevievegray.co.nz Location: Hamilton, New Zealand

By using our services, you agree to these terms and our Privacy Policy.

2. What we provide (and don't provide)

Our services are:

  • RTT® (Rapid Transformational Therapy) and nervous system regulation

  • Coaching and education, informed by neuroscience and clinical experience

  • Delivered via Zoom to adults 18 and over

  • For people experiencing chronic stress, burnout, anxiety, or nervous system dysregulation

Our services are not:

  • Medical treatment or diagnosis

  • Physiotherapy (Genevieve is no longer a registered physiotherapist)

  • Psychotherapy or mental health treatment

  • Crisis intervention or emergency services

If you need medical, psychological, or psychiatric care, please contact appropriate professionals.

3. Professional background

Genevieve Gray holds:

  • Bachelor of Health Science, Physiotherapy (BHSc) — no longer registered

  • Certified Hypnotherapist (C.Hyp)

  • RTT® Practitioner (RTTP)

  • 15+ years clinical experience in neuro rehabilitation and respiratory physiotherapy

  • Specialised training in trauma-informed practice and nervous system regulation

Professional membership: Genevieve is a member of the International Institute for Complementary Therapists (IICT).

About RTT®: RTT® was developed by Marisa Peer and is a 300+ hour training that blends hypnotherapy, CBT, NLP, regression, and neuroscience.

4. Who can participate

You must:

  • Be 18 or older

  • Be able to join Zoom video sessions

  • Have a reliable internet connection

  • Not be in active crisis requiring immediate clinical care

We may defer or decline services if:

  • You're experiencing active suicidal thoughts or self-harm urges

  • You have untreated severe mental illness requiring clinical treatment

  • You're in acute crisis

  • Our services aren't appropriate for your needs

We'll provide referrals to clinical services when needed.

5. Your responsibilities

Attendance:

  • Attend scheduled sessions on time

  • Give 24 hours notice if you need to reschedule

  • Complete between-session practices

Honesty:

  • Disclose relevant medical and mental health history

  • Tell us if your circumstances change

  • Provide feedback about what's working and what isn't

Safety:

  • Seek medical care when needed

  • Practise techniques within your capacity

  • Stop anything that causes pain or feels unsafe

  • Contact crisis services in emergencies (we are not available 24/7)

Payment:

  • Pay on time according to your agreed terms

  • Notify us if you have payment difficulties

Confidentiality:

  • Don't record sessions without written permission

  • Don't share programme materials with others

6. RTT® informed consent

What RTT® is: Rapid Transformational Therapy uses hypnosis to access your subconscious mind and identify the root belief driving a pattern, then reframes it.

How it works:

  • You enter a relaxed, focused state (you remain conscious and in control)

  • We explore the origin of limiting beliefs

  • We reframe those experiences

  • We create a personalised transformation recording for you to listen to daily

You should know:

  • You stay aware and in control throughout

  • You can stop at any time

  • Not everyone responds to hypnosis the same way

  • You will remember what happens

Potential benefits:

  • Transformation of limiting beliefs

  • Reduced anxiety or reactivity

  • Improved nervous system regulation

  • Greater self-awareness

Potential risks:

  • Temporary emotional discomfort when processing memories

  • Brief fatigue after sessions

  • Resurfacing of suppressed emotions

  • Initial increase in awareness before improvement

Not suitable if you have:

  • Active psychosis or severe mental illness

  • Epilepsy (without medical clearance)

  • Current dissociative episodes

  • Are under the influence of alcohol or drugs

Your transformation recording:

  • Created specifically for you (15–25 minutes)

  • You'll be asked to listen daily for a minimum of 21 days

  • It is your responsibility to save and keep your recording

  • We may retain a copy for our records but this is not guaranteed

  • The recording is personal to you and not for sharing

7. Scheduling and cancellations

Sessions:

  • Conducted via Zoom (link sent before each session)

  • Times in New Zealand time zone

  • EMBODY: 60 minutes weekly (90 minutes for the Week 8 RTT® session)

  • Standalone RTT®: 90 minutes

Sessions are booked through our online scheduling system. By booking, you agree to these Terms & Conditions. Payments are processed securely through Stripe at the time of booking, via the programme agreement link, or by direct bank transfer before your first session.

Cancellation policy:

More than 24 hours notice:

  • First reschedule: no charge

  • Additional reschedules: may incur a $50 fee

Less than 24 hours notice:

  • $100 late cancellation fee, or

  • Session forfeited

No-show:

  • Session forfeited, full fee charged

Genuine emergencies:

  • Contact us as soon as you can and we'll work with you

  • Emergency does not include: busy schedule, forgot, work commitments, or travel

Practitioner cancellation:

  • We'll reschedule at no cost to you

8. Investment and payment

EMBODY Programme: $2,800 NZD

Payment options:

  • Pay in full before Week 1

  • 4 monthly payments of $700

  • 6 fortnightly payments of $467

Standalone RTT® session: $450 NZD (includes your transformation recording)

Payment terms:

  • First payment due before your Week 1 session

  • Payment plans by agreement, must maintain a valid payment method

  • Late payments may result in service suspension

  • If a payment plan breaks, the remaining balance becomes due immediately

9. Refunds

Before the EMBODY programme starts:

  • 7-day cooling-off period from the date of payment: full refund minus $200 admin fee

  • Must be before your first session

After EMBODY starts:

  • Weeks 1–3: pro-rata refund for unattended sessions, minus completed sessions and a 20% admin fee

  • Week 4 onwards: no refunds (you've committed and we've reserved the time)

  • Exception: medical or compassionate grounds (at our discretion, with documentation)

Standalone RTT®:

  • Cancel 48+ hours before: full refund

  • Cancel less than 48 hours before: no refund

  • No refunds once a session has started

Termination by practitioner: If we end the relationship (due to non-payment, repeated missed sessions, disrespectful behaviour, or our services not being appropriate), you'll receive a pro-rata refund for unattended sessions minus a 20% admin fee

10. Confidentiality

All session content, assessments, and communications are confidential.

We may disclose information without consent if:

  • Legally required (court order, reporting child abuse)

  • You're at imminent risk of self-harm

  • You pose a serious threat to another person

  • Serious harm is likely

We'll discuss concerns with you first when possible and only disclose the minimum necessary.

Session recordings:

  • We don't routinely record sessions

  • Training or supervision recordings require your written consent

  • You can't record sessions without our permission

Testimonials: We'll never use your information publicly without your explicit written permission.

11. Intellectual property

Programme materials (workbook, handouts, frameworks, recordings) belong to Genevieve Gray and Muscles & Mind Limited.

You can:

  • Use materials for your personal learning

  • Print or download for your own use

  • Refer back to them after the programme

You can't:

  • Share, distribute, or sell materials

  • Post publicly or use commercially

  • Remove copyright notices

Your RTT® recording:

  • Personal to you

  • Not for sharing or distribution

12. Technology requirements

You need:

  • Reliable internet

  • A device with camera and microphone

  • Zoom installed (free)

  • A private space for sessions

  • Headphones recommended

Our responsibility:

  • We'll reschedule at no cost if there are tech issues on our end

Your responsibility:

  • Test your setup before the first session

  • Session time lost to your tech issues may not be made up

Email response times:

  • We respond within 48 hours during business hours (Monday–Friday, 9am–5pm NZT)

  • Email is not for crisis or urgent situations

13. Health and safety

Physical practices:

  • Practise within your capacity

  • Stop if you experience pain

  • Don't practise while driving or operating machinery

  • Tell us about injuries or limitations

Emotional safety:

  • This work can bring up strong emotions

  • Tell us if practices cause significant distress

  • Seek professional support if needed

  • Use grounding techniques if overwhelmed

Crisis support in New Zealand:

  • 1737 — Need to Talk? (free call or text, 24/7)

  • Lifeline: 0800 543 354

  • Mental Health Crisis Line: 0800 611 116

  • Emergency Services: 111

If you're in crisis, contact one of these services. Don't email us and wait for a response — we're not available 24/7.

14. No guarantees

We use evidence-informed approaches but cannot guarantee specific outcomes.

Results depend on:

  • Your commitment and practice

  • Your unique nervous system

  • Your life circumstances

  • Factors outside our control

15. Liability

We're not liable for:

  • Indirect or consequential damages

  • Loss of income or opportunity

  • Outcomes from coaching

  • Actions you take based on session content

Our maximum liability: Limited to the fees you've paid, except in cases of our gross negligence.

You acknowledge:

  • This work may bring up uncomfortable emotions

  • You're responsible for your wellbeing and decisions

  • You'll seek medical or mental health care when needed

  • You practise techniques at your own risk

Insurance:

  • We maintain professional indemnity insurance

  • Our services generally aren't covered by health insurance or ACC

  • You're responsible for verifying your own coverage

16. Complaints

Contact us first: info@genevievegray.co.nz We'll respond within 5 business days.

If not resolved:

  • Submit a formal written complaint

  • We'll investigate and respond within 10 business days

External resolution:

  • Mediation (costs shared)

  • Arbitration if mediation doesn't resolve

  • Legal action in NZ courts (each party pays their own costs unless the court orders otherwise)

17. General terms

Changes to terms: We may update these terms with 30 days notice. Changes don't apply retroactively to current programmes.

Governing law: New Zealand law applies. Disputes resolved in NZ courts.

Force majeure: We're not liable for circumstances beyond our control (natural disasters, pandemics, internet failures, and similar events).

Assignment: You can't transfer your agreement. We can assign to another practitioner with notice.

18. Contact

Genevieve Gray RTT® Practitioner & Nervous System Educator Muscles & Mind Limited Email: info@genevievegray.co.nz Location: Hamilton, Waikato, New Zealand Website: genevievegray.co.nz

Business hours: Monday–Friday, 9am–5pm NZT Evening sessions by arrangement

19. Your agreement

By engaging our services, you confirm you:

  • Have read and understood these terms

  • Understand our services are coaching and education, not medical treatment

  • Will seek appropriate medical care when needed

  • Agree to participate actively and honestly

  • Accept that results aren't guaranteed

  • Consent to information collection per our Privacy Policy